Frequently Asked Questions

Please read our FAQ before sending us a message.

If you have a question about an order

If you have placed an order and have a question such as:

  • Where is my order or when will it be posted?
  • My order hasn’t arrived.
  • My order has arrived damaged or broken.
  • I’ve received the wrong item.

Please email the seller directly first of all, as they are best placed to sort out any problems. You should have received a confirmation email containing the seller’s email address when you placed your order on Quirky.im. Their email address can also be found on their shop page.

If the seller does not respond to your email(s), please contact Quirky.im Support by emailing us at support@Quirky.im.com and we’ll do our best to help.

When will I receive my order?

Shipping times are set by the individual seller and are specified in the Seller Policies on each Shop page. This is the period within which the seller will post your item. Actual delivery times may vary depending on the method of posting, carrier, etc. For further information about shipping, please contact your seller directly. 

Contacting the seller: You will find the seller’s email address on their shop page.

When your item has been posted your seller should update the shipping status of the order. If you are a registered Quirky.im user, you can also check the shipping status in your dashboard area.

Missing Orders

f you haven’t received your item after a few days  please contact the seller (please allow longer for international orders). If you do not hear from the seller within 10 days, please contact support@quirky.im and we will try to contact the seller for you.

How do I cancel my order, return an item or ask for a refund?

When you buy on Quirky.im, the sales contract is between each individual “seller” and “you”, the buyer. Quirky.im provides a service to facilitate that contract but is not responsible for it or its fulfilment.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

Cancelling a transaction

You have the right to cancel your order and return the item to the seller for a full refund, even if the item is not faulty in any way. To do this you must contact the individual seller within 14 days of receiving your item(s) and you must do this in writing. The seller can organise your refund or simply cancel the order if it has not been paid for.

Get in touch with the seller by sending them an email. Their email address is provided on their shop page.

When contacting the seller, please state the order details (date of order, the username/ email address you used to order, item name, quantity, price, etc.).

Important: DO NOT send the cancellation form to Quirky.im, you MUST send it to the individual seller.

The seller will contact you to organise the return of the goods. Unless the goods are faulty, you are usually responsible for the return postage costs. The seller should provide a refund which includes the cost of outward postage within 14 days of receiving the returned goods, or within 14 days of you providing evidence that you have posted the goods back, whichever is soonest. The seller is entitled to deduct money from the refund if the item shows evidence of use which diminishes its value. 

Do I receive an invoice for my order?

If you would like to receive an invoice for your order please email the Seller directly.

Send us an email