Gold flakes, No flakes, Opal flakes, Rose gold flakes, Silver flakes
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Terms and Conditions
Each piece of jewellery is handcrafted using a wide range of materials. Sometimes it can be difficult to match size, colour and shape of the resin and fabrics/other materials exactly to those shown in the images on the website, so please allow for some small variations to the images shown.
Please also note that the examples shown on the website may not be for the bezel size that you've chosen.
If for any reason you are unhappy with your piece, please contact us within ten days at email@example.com or via the Manx DNA jewellery facebook page
We do not offer refunds if you are unhappy with your order due to an error on our part but will instead work with you to repair or redo the design if we agree that we have made a mistake.
CHANGES TO YOUR ORDER
It is sometimes possible to make minor changes to your order, including colour changes or changing your ring size shortly after ordering. However you must contact us as soon as possible to discuss these changes and we cannot be held responsible for any mistakes made on your part.
Once you have placed your order we start making the actual setting. This is custom work and therefore cannot be cancelled after a 24hr period.
We do not allow cancellations or refunds due to our lead time being extended or due to a delay in us sending out inclusion posting kits (we reserve the right to delay posting these kits in order for us to manage our workload). All lead times are ESTIMATED and are subject to change without notice.
Our current ESTIMATED lead time from receipt of inclusions is 2-4 weeks. This time is needed for us to handcraft your jewellery and for us to professionally preserve your inclusions. This estimated time may be subject to change without warning due to situations beyond our control. We will post updates to social media if our lead times are extended far beyond those quoted.
All jewellery is custom made by hand, therefore there are no refunds or exchanges given for change of mind.
Please check all details listed with the item before placing your order. We reserve the right to judge our own quality and we do our absolute best to send out to you the highest quality pieces.
If a piece of jewellery arrives damaged or broken, please contact us within 5 working days so that we can try to rectify this for you. Please note that I photograph items before they leave My studio for insurance purposes.
If there is an error on our part such as a spelling mistake on a customised piece we will replace the item for you.
We cannot remake or refund without being in receipt of the original item with the exception of any items sent by us that have been lost in the post.
You can arrange returns via the Facebook messaging service or by emailing Manxdnajewellery@gmail.com within 5 business days.
However, Manx DNA jewellery will not be held responsible for the following:
If a product has been modified, changed or repaired by someone other than Manx DNA jewellery.
Any faults or defects from wear and tear or lack of proper care and cleaning.
Any defects resulting from neglect, accidental damage or misuse
Any irregularities in the settlement of inclusions within the resin. This includes any colour, glitters or shimmers.